Delete your account and data

Applies to every app published by Sterling Bay on the App Store, Google Play, the Microsoft Store and the web.

Option 1 — in the app

1. Open the app and sign in.
2. Go to Settings → Account → Delete account.
3. Confirm. Your account is closed straight away and your data is deleted as described below.

Option 2 — by email (no app needed)

1. Email info@sterlingbay.com.au with the subject “Delete my account and data”.
2. Send it from the email address linked to your account, and tell us which app it is for.
3. We confirm receipt within 5 business days, may ask you to verify that the account is yours, and complete the deletion within 30 days.

You can also ask us to delete some of your data — for example specific content or diagnostics — without closing your account, using the same email address.

What is deleted

• your account profile (name, email address, sign-in methods);
• content you created or uploaded in the app — messages, files, notes and settings;
• device and push-notification tokens, and diagnostics linked to your account.

Data is removed from our live systems within 30 days and from backups within a further 30 days. Data that is encrypted on your device only is removed when you delete the app.

What we keep, and why

• Purchase and tax records — kept for up to 7 years because Australian tax law requires it. These don't include your app content.
• Security logs — kept for up to 90 days to protect the service, then deleted.
• Information we must keep to comply with a legal obligation or to establish or defend legal claims.

Subscriptions

Deleting your account does not cancel a subscription bought through Apple, Google or Microsoft. Cancel it first in your store account — see App support for how.

More detail: Privacy Policy.